The operational version: what happens between your PO and your dock, and what to do when something is wrong. The legal version lives in Terms of Sale.
Orders ship from the fulfilling supplier's nearest distribution center via UPS, FedEx, or LTL freight depending on size and weight. Every shipment gets tracking, sent to the contact on the order. Standard ground delivery is typically 2-5 business days; same-day and next-day options are available in the NJ/NY metro and select major metros for in-stock items, quoted on request.
Freight charges, when applicable, appear as a line on your quote before you order. There are no undisclosed freight additions: the quoted price is the invoice price. Multi-site orders ship per location with one consolidated invoice.
Count cartons against the packing slip and note any visible damage or shortage on the carrier's delivery receipt before signing; this preserves the freight claim. Report damage, shortage, or wrong-item issues to quote@cintrasupply.com within 5 business days of delivery, with photos where possible. We file and manage carrier claims ourselves: you deal with us, not the carrier.
Email quote@cintrasupply.com with your PO or invoice number and the lines you want to return. We issue a return merchandise authorization (RMA) with the return address; do not ship returns without one.
Credits are issued to the original payment method or as a credit memo against the account within 10 business days of the return arriving and passing inspection.
Reply to your order confirmation email or call (732) 362-7986. Order status questions are answered the same business day.
