Protected overflow support for distributors

Recover the RFQs your team would otherwise no-bid

Cintra works beside your ERP, not instead of it. Send overflow requests and your item-master export. Receive researched, quote-ready lines mapped to your SKUs and formatted for review or import.

DISTRIBUTOR PROTECTION PROTOCOL
ACCOUNT● PROTECTED
BUYER CONTACTAPPROVAL ONLY
ALTERNATIVESCLEARLY FLAGGED
OUTPUTIMPORT-READY
WHITE LABELAVAILABLE
Start with three real requests

Recover revenue without adding permanent quote-desk capacity.

Use delayed, declined, unfamiliar-category, or incomplete RFQs as the pilot set.

01

Forward the request

Send the original RFQ, attachments, due date, and any account restrictions. No reformatting required.

02

We resolve the lines

We research specifications, source exact matches, document alternatives, and surface exceptions needing approval.

03

You control the response

Review the prepared output and decide what goes to your customer. Cintra does not contact the buyer without permission.

Good pilot RFQs

Send the work most likely to fall through the cracks.

Category gaps

Requests containing lines outside your stocked or familiar categories.

Research-heavy lines

Incomplete descriptions, mixed manufacturers, discontinued parts, or approved-equal requirements.

After-hours overflow

Requests that arrive when the internal team is already at capacity or the deadline is approaching.

Likely no-bids

Opportunities you would decline because the research time is disproportionate to the expected order.

Your ERP remains the system of record

No ERP replacement. No integration project to start.

Cintra handles the research-heavy work outside the ERP, then returns the result in the structure your team already uses.

01Your customer RFQEmail, PDF, Excel, portal export
02Cintra quote deskResolve, match, source, flag
03Your ERP draftImport-ready lines for approval
04Your customerYour price, brand, relationship
YOU PROVIDE

A lightweight account package

Item-master export, quote-import template, approved suppliers, margin rules, substitution policy, and the customer accounts placed in scope.

CINTRA RETURNS

ERP-ready quote lines

Your internal SKU where matched, manufacturer part number, description, quantity, UOM, source, cost, recommended sell price, availability, lead time, and match status.

YOU CONTROL

The customer-facing quote

Your team approves margin, freight, tax, terms, alternatives, and release. Cintra does not publish or send the quote without permission.

Start simple, integrate after proof

The workflow deepens only when the RFQ volume justifies it.

01

Email + spreadsheet

Forward three RFQs. We return a readable workbook and an import-ready CSV using your required columns.

02

Scheduled catalog sync

When the pilot works, refresh item, supplier, and pricing exports on an agreed schedule.

03

ERP adapter

For repeat volume, map Cintra's quote model to your ERP API or import process and create drafts directly.

04

Embedded overflow

Mature accounts can route only unresolved lines to Cintra and return the completed work to the original draft.

Typical systems can be supported through exports or adapters, including NetSuite, Epicor Prophet 21 and Eclipse, Infor Distribution SX.e, Microsoft Dynamics, Acumatica, Odoo, QuickBooks Enterprise, and industry-specific ERPs. Native integration is not required for the pilot.

When this makes economic sense

Built for recoverable overflow, not healthy RFQs your team already handles well.

STRONG FIT
  • Regional or specialty distributor receiving mixed-category requests
  • Inside-sales team with a visible quote backlog
  • Meaningful RFQs declined because research time is too high
  • Customers asking for products outside the stocked catalog
  • Growth constrained by quote capacity rather than lead volume
WEAK FIT
  • Nearly every RFQ is already quoted quickly and profitably
  • Orders require deep application engineering or stamped design
  • The ERP cannot export or import even a basic CSV
  • The distributor will not share any item or pricing rules
  • Expected gross profit cannot support outside research work
Three-RFQ pilot

Test the desk before discussing integration.

Send up to three live overflow requests, a basic item-master export, and your desired quote-import columns. We will confirm the working rules before preparing anything buyer-facing.

  • Protected customer, brand, and pricing instructions
  • No direct buyer contact without written approval
  • Exact matches and alternatives separated clearly
  • White-label output available by arrangement